Privacy Policy

1. Introduction

WinFactor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visual configuration platform for facade professionals.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and password when you create an account.
• Template Data: Product templates, layouts, and dimension constraints you create.
• Customer Submissions: Configuration data submitted by your customers, including their contact information and dimensional specifications.
• Payment Information: Billing details processed through our payment provider (we do not store full card numbers).

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and interactions with the platform.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP addresses, access times, and referring URLs.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process and deliver customer submissions to you
• Send transactional emails and notifications
• Improve and optimize our platform
• Provide customer support
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third parties who help us operate our platform (hosting, email, analytics).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data (portability)
• Object to or restrict processing
• Withdraw consent

To exercise these rights, contact us at [email protected].

8. International Data Transfers

Our servers are located in the European Union. If you access our services from outside the EU, your data may be transferred to and processed in the EU, which has strong data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Address: WinFactor B.V., Amsterdam, Netherlands